We will reprint at no charge if:
We made a mistake on your order.
If we printed it in the wrong color, or with the wrong words, image, style, font, size, etc.
NOTE: If we printed the item as approved by you, we will reprint for 50% of the replacement cost plus shipping.
You did not receive your package.
Please check the tracking information to determine if your package was lost or stolen.
Your package was damaged in shipping.
We will request a photograph in order to evaluate the damage.
Your product was faulty.
If the labels don't stick, the aligment wasn't correct, etc.
We will refund or give you a store credit if:
- You have given us the opportunity to correct the problem.
Your order arrives too late.
After your event AND after our GUARANTEED delivery date.
(Does not apply to estimated delivery dates).
- You have returned your merchandise.
There are limited refunds on:
- Rush orders
- Orders with special requests
- International orders
These types of orders may have special charges associated with them that cannot be refunded. Please contact customer service if you have questions about your order.