We will reprint at no charge if:
Your order was not what you were expecting,
or if a change needs to be made to meet your expectations. (wrong color, positioning, etc.)
You did not receive your package.
Please follow up with our customer service department, or check the tracking information to determine if your package was lost or stolen in transit.
Your package was damaged in shipping.
We may require a photograph to verify the extent of the damage in order to replace your order.
There was an error on your order.
NOTE: If we printed the item as approved by you, we will reprint for 50% of the replacement cost plus shipping.
We will refund your order if:
- You have given us the opportunity to correct the issue. Please contact customer service.
- Your order arrives after your event AND after our GUARANTEED* delivery date.
You may fill out a return request within 30 days of receiving your order. A return shipping label will be emailed to you within 1 business day of receipt.
There are limited refunds on:
- Rush orders
- Orders with special requests
- International orders
These types of orders may have special charges associated with them that cannot be refunded. Please contact customer service if you have other questions about our refund policy.