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frequently asked questions

Here you can find answers to our most frequently asked questions...

LABELS

Do you make custom sizes and shapes?

We do! Our roll labels can be ordered in any size or shape. See 'custom roll labels' for details.

Sheet labels are not available in custom sizes but we offer more than 50 popular shapes and sizes to choose from.

Are the labels waterproof?

Our vinyl labels are waterproof; they can withstand immersion underwater for long periods of time without softening, wrinkling or bubbling. This is the perfect material for something you store in a damp environment like a refrigerator or a humid climate.

What will the labels adhere to?

Both vinyl and paper labels will stick to glass, plastic, metal, paper, fabric, wood, and wax. You can use them on containers like jars, bottles, bags, boxes, and to label CD's. Labels will stick to wax candles, although they can be pulled off easily. Labels will not adhere to frozen surfaces. If you have something in your freezer you want to label, remove it from the freezer for a minute, apply the label, then put it back in the freezer; the label will stay stuck. Vinyl labels use an adhesive which holds strongly, yet removes easily (and without residue) from glass, metal and plastic surfaces. The adhesive used for paper labels will need a bit of soaking to remove from glass, metal and plastic surfaces.

How do I choose the right size for my container?

This is a very important question. You want to be certain that your label fits your container. The best way to determine which label size will fit well is to download and print the shapes & sizes guide.

Make sure your printed sample shows the shapes at 100% size. Test with a ruler to confirm that, for example, a 1-1/2 circle will measure exactly 1-1/2 inches. You can then cut one out and tape it on your container to see exactly how it will fit, before ordering.

What is the best way to apply the labels?

For best results apply labels to a clean, dry, oil-free, room-temperature surface. Condensation on a cold container (a cold juice bottle for example) will prevent labels from adhering properly.

To apply: lay the container on its side. If it's round, place it on a towel so it won't roll. Rotate so you are looking down at the area you want the label to go on. Peel a label off the carrier sheet. Visually line up the label while suspended above the container. Carefully press it down along one edge, then gradually smooth the rest of the label onto the container. Well done!

Can I remove the labels to reuse my container?

Absolutely! Our vinyl labels will peel off easily and shouldn't leave any residue; our matte paper labels may require a little scrubbing.

For paper label removal, try using a blow dryer to warm the adhesive before peeling. If this doesn't work, soak your containers in warm, soapy water to loosen the adhesive, then use a dish scrubber to remove any bits that remain. Adhesive gets stronger with age, so if the labels are really stubborn, soak your containers overnight in hot, soapy water.

WINE LABELS

How do I choose the right size for my wine bottles?

Wine bottles come in a variety of sizes and shapes, several illustrated here. It is important that you choose a label size that is no taller than the 'label panel' as illustrated. If your label extends above the label panel into the shoulder or below into the heel of the bottle, there will be bubbling and creasing of the label. Measure the label panel of your bottles carefully. It is better to err on the side of 'too small' than 'too large'.

The label shapes that we recommend for wine bottles, are shapes 13, 16, 17, 20, and 52. For a distinctive look, feel free to choose any of our other smaller shapes or combinations.

For quantities of more than 250 labels, order roll labels. You may create your own custom shape along with your design. Your shape can be much more than a rectangle or circle. Think big, think fun, we can make labels in ANY SHAPE!

To see exactly how a label shape will fit on your container, print out our shapes & sizes guide

Make sure you print it out at 100%. Test the print with a ruler to confirm that, for example, a 1-1/2 circle measures exactly 1-1/2 inches. You can then cut out your preferred shape and tape it on your bottle to see exactly how it will fit.

If you are ordering 250 or more wine labels, you can get roll labels in custom sizes and shapes to perfectly fit your bottles.

Are wine labels waterproof?

We have several materials for wine labels that are specially designed for damp or wet environments such as wine cellars and ice buckets:

  • Waterproof Vinyl: This material can withstand immersion underwater for long periods of time without softening, wrinkling or bubbling. it also holds up well in damp environments like a refrigerator or a humid climate.

For roll labels, we have two additional materials:

  • Premium Estate Paper: This is a paper that is invisibly impregnated with plastic to make it water resistant and wet-strength. It is an elegant laid-textured white paper, and is designed to resist the moisture in ice buckets, refrigerators and damp climates.
  • BOPP: Polypropylene, a thin white plastic that prints beautifully, has a smooth surface, and is completely waterproof. This comes with the option of matte or gloss laminate; either one adds a beautiful rich depth to the labels.
What is the best way to apply my labels to wine bottles?

To apply the label: lay the bottle on its side. It helps to place it on a towel so it won't roll. Rotate the bottle so the bottle seam is on top. Peel a label off the carrier sheet. Line up one edge of your label with the bottle seam and press it down along the length of the seam. Gradually smooth the rest of the label onto the bottle. Well done!

For a quick demo, check out our wine labeling video

Is there an easy way to remove the labels from my wine bottles?

It depends on the labels.

Wine bottles that are labeled with water soluble adhesive are very easy to remove. Those with oil-based adhesive take a little more time. To test, soak a bottle in warm water for a few minutes or overnight. Water soluble labels should start lifting up after a few minutes, and if you leave the bottle submerged for several hours or overnight, the labels should slip easily off the bottles.

To remove labels with an oil-based adhesive, try using a blow dryer to warm the adhesive before peeling, then peel very slowly. If this doesn't work, soak your bottles for a few minutes or hours in warm, soapy water to loosen the adhesive, slowly pull off the label, and use a dish scrubber to remove any bits that remain.

Can I put my new labels over the original labels?

Yes you can, it's an easy way to personalize bottles. A word of caution however; the original labels may show through your new ones. To help minimize this, choose paper labels instead of BOPP, choose a style that has a lot of ink coverage, and choose a bottle whose label is light colored.

Will the wine labels I ordered fit over the original labels?

Commercial wine labels come in lots of shapes and sizes so we cannot guarantee that ours will fit over the originals on your bottles. That said, our shape 17 wine labels, sized at 3.25" wide x 4" high, are designed to fit well on most standard 750 ml wine bottles.

WATER BOTTLE LABELS

Are water bottle labels waterproof?

Our vinyl water bottle labels are waterproof; they can withstand immersion underwater for long periods of time without softening, wrinkling or bubbling.

Why is there a gap between the label ends when it wraps around my bottles?

Our water bottle labels include a gap where the ends meet so that they won't overlap on most bottles. When applying labels to water bottles, it can be difficult to wrap them so that the ends line up perfectly; having a gap between the ends makes any skew less obvious. Our water bottle labels are also designed with rounded ends to give them a seamless, finished look no matter the gap width on your bottles.

HANG TAGS

What is on the back of the tags?

Hang tag backs are blank except for a small Evermine logo at the bottom. If you are adding your own text or image to the backs, the logo will be removed.

Can I add text/photo to the back?

Absolutely! When you are personalizing your tags, select the 'design request' button to access the back-printing option. Check the small box (which adds $10 to your order) and type your back-printing in the text field. Your printing will appear centered in black ink on the backs of the tags. If you would like to add an image to the tag backs, type your request in the same 'design request' box and email your image to info@evermine.com along with your order number.

Can I get tags without holes?

Sorry, we don't offer tags without holes.

Can I get a custom size?

Sorry, hang tags are not available in custom sizes.

What material is used for tags?

Tags are available in white or kraft card stock.

How will choosing kraft card stock affect the design and look of my tags?

Kraft stock has a natural look that deepens and gives a warm cast to printed photos and colors. It works best with simple designs, black ink, and bold colors. White ink printing is not available so any text that looks white in your preview will print in the light brown kraft color.

How is kraft card stock different than the kraft designs?

The kraft look shown on designs like Elements Kraft and Vintage Kraft is a printed background made to give the appearance of kraft paper. It's printed only on the fronts of hang tags so if you choose white cardstock with these designs, the backs and the cut edge will remain white.

When you choose a design and specify kraft paper, the front, back and cut edge will be kraft.

We do not recommend that you choose a Kraft design like Elements Kraft or Vintage Kraft, and specify to print on kraft card stock, because the printed kraft art will print over the real kraft stock, making the front of your tags much darker than the backs.

How much twine will I need?

Our baker's twine comes in 10 meter/11 yard bundles. As a guideline, if you cut the twine into 11" lengths, you will have enough for about 36 tags.

COASTERS

What are coasters made of?

Coasters are printed on extra-thick, 58-point paperboard.

Are they waterproof?

Coasters are not waterproof. They made to absorb liquids for tabletop protection.

How durable are they?

While coasters are disposable by design, they are quite thick, durable and will easily withstand light use if not saturated with liquids or foods. They make wonderful keepsakes from special events if you put aside some unused extras.

Do you print double sided coasters?

We can do that for you! When personalizing your coasters with text and/or an image, click the 'design request' button and then leave us a note that you would like printing on the backs as well. Go ahead and complete your order. You'll immediately receive an order confirmation email. Simply reply to the email with an attachment of the image for the backs of the coasters, along with any special instructions. We will place your image/text on the back, add a 30% surcharge to your order, and send you a proof for approval before printing.

Can I get coasters in special shapes?

Yes! Coasters can be ordered in round or square with a choice of four vintage-shaped cut edges.

BOOKPLATES

Are the bookplates acid free?

Yes, bookplates are printed on acid-free, archival quality paper.

Can I get a larger bookplate?

In many cases, we can adapt the design on a standard sized bookplate to one of our larger templates. However, larger sizes don't come in a gift tin. If you want larger bookplates, please contact us at 1-855-383-7646 or info@evermine.com

Can you copy the bookplate design I already have?

The way to do this is to scan the bookplate design you already have and upload it into the 'Your Design' template on our website.

If your design doesn't fit well onto one of our bookplate sizes, you can place it on any of our 'Your Design' label templates instead. Just be sure to choose matte paper stock when ordering so your bookplates will be printed on archival paper.

Are bookplates removeable?

No, bookplates are permanent. Attempting to remove them will likely damage the paper inside your books.

BUSINESS CARDS

Can I order business cards in different sizes/shapes?

Our business cards measure 2" x 3.5" and you can get them with square or rounded corners.

Which card stock choices are available for business cards?

Signature Smooth White, Pearlized White, and Signature Kraft

How will choosing kraft card stock affect the design and look of my cards?

Kraft stock has a natural look that deepens and gives a warm cast to printed photos and colors. It works best with simple designs, black ink, and bold colors. White ink printing is not available so any text that looks white in your preview will print in the light brown kraft color.

How is kraft card stock different than the kraft designs?

The kraft look shown on designs like Elements Kraft and Vintage Kraft is a printed background made to give the appearance of kraft paper. It's printed only on the fronts of business cards so if you choose white cardstock with these designs, the backs and the cut edge will remain white.

When you choose a design and specify kraft paper, the front, back and cut edge will be kraft.

We do not recommend that you choose a Kraft design like Elements Kraft or Vintage Kraft, and specify to print on kraft card stock, because the printed kraft art will print over the real kraft stock, making the front of your cards much darker than the backs.

Can I add a logo or image to backs of business cards?

Yes you can. When you are personalizing the fronts of your cards, select the 'design request' button. Then click the styling tab in the pop-up window, and type your request in the text field. Email your logo or image to info@evermine.com along with your order number. You will be contacted to approve an additional $10 fee and we will send you a proof before printing.

CARDS & INVITES

Can I add a logo/crest to the back?

Yes you can. When you are personalizing the fronts of your cards, select the 'design request' button. Then click the styling tab in the pop-up window, and type your request in the text field. Email your logo, crest or image to info@evermine.com along with your order number. You will be contacted to approve an additional $10 fee and we will send you a proof before printing.

Can I add text on the back?

Sure! When you are personalizing the fronts of your cards, select the 'design request' button. Then click the styling tab in the pop-up window, and type your request in the text field. You will be contacted to approve an additional $10 fee and we will send you a proof before printing.

Can I add a message on the inside of the folding cards?

We can make that happen. When you are personalizing the fronts of your cards, select the 'design request' button. Then click the styling tab in the pop-up window, and type your request in the text field. You will be contacted to approve an additional $10 fee and we will send you a proof before printing.

Can I get my return address printed on the envelopes?

Definitely! You will be able to 'add return address printing' on your envelopes once they are in your cart.

PERSONALIZING OUR DESIGNS

How do I add extra text to a text area?

If not quite all of your text fits into our template, you can use the 'design request' button to ask us to add more. A designer will see your note and include the rest of your text if possible. You will be contacted if we can't make it all fit and you'll have the opportunity to request a free proof when you reach the shipping information page at checkout.

How do I change the font/color of all the text lines?

The smaller font sizes in our templates aren't set up for color changes because in most cases they wouldn't read well when printed. If you would like a color change for smaller text, please use the 'design request' button when personalizing your item to let us know. We do our best to accommodate your requests and will contact you if the color you choose won't print well.

How do I adjust the font size?

Our online tools don't currently allow for font sizing but a designer can easily make adjustments for you. Select the "design request" button (right below the "personalize text" boxes) and let us know how you want the font sized. If you would like to see a preview before we print, choose 'Send me a free proof.' It's at checkout on the shipping information page.

How do I move the text to a different position?

Caption (ZT) design allows you to choose top or bottom placement for your text. When entering your text, you'll see two small buttons right above the text field. You can click on them to see where your text looks best. Due to the hole at the top, a few of the hang tags shapes only allow text at the bottom of the tag. If you are using another of our designs and would like text repositioned, use the 'design request' button and leave us a note about how you would like it placed.

How do I change the text color (ZT: Caption)?

Caption design doesn't offer text color changes because in many cases they wouldn't show up well over a multi-color image. Text needs strong contrast against a background to be easily read. Most photos contain a mix of dark and light tones, making it difficult to get consistently good contrast for the text. Caption design features bold white text that has a soft shadow around it, which allows it to pop against almost any background colors.

If your image has a white or solid color background, a text color change will likely work fine. If you would like us to try a different color text over your image or photo, just use the 'design request' button when personalizing your item. We will let you know if your text color won't show up well — and if you choose 'Send me a free proof' (on the shipping section of checkout) you can approve it before printing.

How do I change the font?

For our designs that have a font changing option, you can change it when you are personalizing your text. Take a look at this quick demo.

Right below the text fields where you enter your own text, you'll see FONT >, which brings up a window showing font options. Even when the design you choose doesn't show a font change option, you can still request a font from our font collection.

Just use the 'design request' button when personalizing your text, then type the name of the font you'd like in the 'styling request' box. We'll send you a proof to make sure you love it before we print.

Can you increase/decrease the text size?

We're happy to adjust text size so it looks perfect. Just select 'design request' when personalizing your item and add a note in the styling field. Choose "Send me a free proof" at checkout if you would like to see the changes before your order prints.

How do I add my logo?

If you selected a design template on our website that features an image upload, just click the 'personalize image' box when personalizing your item and then use the 'upload image' button to add your logo. If you have a selected a design that doesn't allow image upload, you can use the 'design request' button when personalizing your item to leave a note about including a logo. We will contact you for details and let you know what the additional cost will be.

Can I put a different text/image on each label or coaster?

Yes! We offer a 'multi-choice' option for shape 1B (1.9" x 1/9") and shape 17 (3.25" x 4"). Visit the multi-choice labels page. You can also get sets of coasters with different text/image on each one. Visit the multi-choice coasters page.

I am ordering multiple items in the same design and shape but want each sheet/set to have different text and/or colors. Is there a quick way to do this?

Here's how: Once you have your first item in your cart, you'll see three buttons to the right of it. Click on the 'duplicate' button, which will add a second identical item to your cart. Now all you need to do is click the 'edit' button to change text, color, and image on this item. You can keep adding as many duplicates as you need and editing them from the cart. This makes ordering much faster!

I want to hand-write my own words on an item. Is that possible?

Sure! When you order, leave some or all of the text areas blank in the template. Please let us know in the 'design request' box if you want to use any or all of the spaces to write in; otherwise our designers will style your text to fill the space. Ball-point, felt-tip, and gel pens work for the light-colored areas of printed products, and light-colored gel pens work on the dark areas.

Can I order a personalized sample before placing a full order?

A single sample isn't possible but you can place a minimum order for just one sheet of labels or one set of tags.

How can I make sure that the color of a printed product will work for me? I see a color and design on your web site that looks like what I need — but it has to be exactly right.

The best way is to order one test sheet of labels in the style and color you are interested in. After receiving your test sheet, it's easy to reorder whatever quantity you need. The color of your reprints will be very close to the color of your originals. To be absolutely sure that the color of your reprints will "perfectly" match the color of your original order, you can mail us a sample from your original order and we will do our best to match it. Although we calibrate our printers every day, there are still variations in color because of daily fluctuations in humidity and temperature as well as equipment changes such as ink levels, and timing of consumables.

If I mail you a color swatch, can you match the color?

Yes, we can match printed items to your physical swatch for a non-refundable $15 charge. We can get very close to your color, but cannot guarantee an exact match due to differences between our process and how the color was achieved on your swatch. Click on 'Design Request' when personalizing your item, then choose 'Change a color for $15.00' and describe the change you want to make in the request field, plus let us know that you are mailing a color swatch. Please note that for orders with special requests including color matching, we cannot offer rush processing.

Can you print my items in a specific Pantone color?

We print in CMYK — but we can closely match a Pantone color of your choice for a non-refundable $15 charge. When personalizing your order, choose 'Design Request' and then select 'Change a color for $15.00'. Type the Pantone color number in the request box and give us detailed instructions for how you want it used on your item. We will send you a proof for approval prior to printing. Please note that for orders with special requests including color matching, we cannot offer rush processing.

Do you have downloadable templates?

Evermine templates are not downloadable. They are programmed for use on our website only.

Will you check my spelling for me?

Sorry, we cannot be responsible for information you entered incorrectly. By submitting your text for an order, you are approving it for printing.

PHOTOS AND ARTWORK: uploading and adjusting

How do I upload my photo/artwork?

For our designs that feature image upload, once you have chosen a design template, you'll be able to 'personalize' the image and text. Select the 'personalize image' tab and then use the 'upload image' button. Navigate to where your image is stored on your computer or mobile device. When you've selected your image, it will appear in the template. You can then use the editing tools to zoom in/out and move your image up/down/left/right. Visit our videos for quick step-by-step demo.

How do I adjust/crop my photo/artwork?

Once you have uploaded your photo, you can use the sliders and arrows (just under the upload button) to make adjustments to cropping. The "-/+" slider tool allows you to zoom in and out, the curved arrows rotate your image, and the straight arrows move your image up, down, left, and right.

What kinds of image files can I upload online?

You can upload any of these file formats: pdf, png, jpg, or tif

Your files need to be at least 500 pixels.

What resolution works best for pictures and logos?

300 ppi (pixels per inch) is recommended for crisp, clear printed images. For instance, a 4" x 4" image should be 1200 x 1200 pixels.

Note that if you start with a 300 ppi image but enlarge it significantly to fit the template, some image quality will be lost and your image may look blurry.

Also keep in mind that if you start with a 72ppi image and resize it to 300 ppi, it still only has the information value of a 72 ppi file so the quality will not improve.

Why does my upload look blurry?

To maintain fast website speed, your uploaded image previews in a lower resolution.

Be assured that it will print in the same resolution it was prepared in, so if you know that your image is high resolution, printed results will be sharp.

300 ppi (pixels per inch) is recommended for crisp, clear printed images. For instance, a 4" x 4" image should be 1200 x 1200 pixels.

Note that if you start with a 300 ppi image but enlarge it significantly to fit the template, image quality will be lost and your image may look blurry.

Also keep in mind that if you start with a 72ppi image and resize it to 300 ppi, it still only has the information value of a 72 ppi file so the quality will not improve.

How do I add background color to my art?

It isn't possible to add a background color using our online tools. If your uploaded artwork file has a transparent background, you can click the 'design request' button (when personalizing an item) and ask us to add a color for you. If you would like to see a proof of the results, just choose 'Send me a free proof' on the shipping information page at checkout.

Why are there black edges added to my photo/image?

If your image doesn't fully fill the template area, a black background will appear in the empty space. If you don't want the black background to print, you can zoom in more on your image so it fills the space, or you can use the "design request" button to ask us to change it to white — or a color that matches your image.

Can my color photo be printed in black and white?

We can easily change your photo to black and white. Just use the 'design request' button when personalizing your order and let us know.

A note of caution: color photos don't always look like you might expect when changed to black and white. Black and white photos rely even more on good lighting and contrast to look their best. A color photo that looks wonderful may not be as satisfying when switched to black and white.

How do I add wording to my photo label (ZZ: Your Design)?

When you are personalizing your uploaded image, you'll see a 'Show Text Fields' button right next to the 'Design Request' button. These are both found under the image editing tools. When you click 'Show Text Fields', default text will appear over your image in the template. You can then enter your own text in the box to the right of the template and use the 'See Changes' button to see it appear on your item.

Will you edit my photo (will you remove the person/object in the background, make her look more tan)?

Our designers will brighten and sharpen your photo to make it look its best when printed.

More involved editing requests are possible but often require a design fee. Use the 'design request' box to make your request.

How do I upload my updated art for my order already in process?

For orders in process, please email art revisions to info@evermine.com along with your order number and any special instructions.

CUSTOM ART: creating and submitting

I have selected 'your design' but can't figure out how to create my design.

'Your design' is intended for print-ready artwork that you have already created. If you don't have a pre-made image to upload, you might want to choose one of our designs to personalize instead. You can add your text to any of them. Plus, many designs also have space to include an uploaded photo or artwork as well. In addition, many styles offer the option to change font color and style, background color, etc.

Will you create my design or logo?

If you have a logo or design that you need a little help with, we may be able to offer limited design service. Also, we have hundreds of designs that can be customized for unique results. But we do not offer full service design work. Feel free to contact us to discuss at 1-855-383-7646 or info@evermine.com.

How do I create my own custom art?

There are two ways you can create your own design. You can use one of our many in-house designs which you can customize with your words, and/or your image, photo, art or a choice of over a thousand icons. Or, if you already have a fully designed image you want us to print, the 'Your Design' option is for you!

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If you are proficient in Adobe's Creative Cloud, you can create a file in Illustrator, InDesign or Photoshop, save it as a PDF and upload it to our site.

If you don't work with Adobe's Creative Cloud, there is another way you can create your files. We recommend CANVA (canva.com), where you can create your own art files. The free version of this site creates a low-resolution file and has fewer options than the full service site. But if all you need is a one-time service, this is still a good option for getting you a good design. Simply create your file at twice the actual size it will be printed at, which will allow it to be reduced and still have high enough resolution to look good.

In what form should I submit my art?

You may provide art as a PDF, TIF, JPG, or PNG.

If you want the image or color to go to the edge of the printed product, make sure the image or color extends at least 1/8" beyond the cut edge. This is called a 'bleed' and it's needed for accuracy on printed products.

You may also provide art as an AI, INDD or PSD file. Follow these steps:

STEP 1: Create the file

  • Outline all fonts
  • Include linked artwork or photos
  • Make a separate layer with bleed marks, dielines and other print information

STEP 2: Create your order

  • Click on 'PERSONALIZE' and choose 'blank image area'
  • Place your order
  • Email the file to info@evermine.com
  • Include your order number in the email
How can I make sure the design I created looks great?

To ensure the best results, take care to create a well-made file. Follow these instructions for an impeccable printing job. If any step of this is confusing or you are not able to execute, feel free to submit your file as you have it. We will do our best to optimize the printability of your file, and we will contact you if there is a problem.

File types

Choose a very good quality image that will be used at actual size or smaller. Save the file as pdf, png, jpg, or tif at a resolution of no less than 300 pixels per inch. If you have a low resolution image, DO NOT resize it to a higher resolution; doing so does not increase the amount of information in the file. Many images are generated as 72 pixel files which look great on screen, but will appear grainy or blurry when printed. One exception to this rule is a 72 pixel file that has large dimensions. For example: your file is 72 pixels, but it's dimensions are 24" x 24", and you are going to use it on a coaster that's 4" x 4". In this case, your image will be scaled down considerably, so it will still look sharp even though the file resolution number is low.

When scanning art or a photo, be sure to scan at a high resolution — at least 300 pixels per inch.

When emailing photos, be sure to send them at actual size.

When taking a digital photo, make sure the camera is set to large/high resolution (usually 1536 x 2048 pixels), with a compression grade of superfine (highest quality). On most cameras this option will be found in a menu item called 'image quality'. Make sure the image hasn't been compressed into a 'thumbnail' image, or shrunk below 3 inches square when it was stored on your computer.

Please note that we cannot use Microsoft Word or PowerPoint images.

Recommend resolution, pixel sizes

300 ppi (pixels per inch) is recommended for crisp, clear printed images. For instance: a 4" x 4" image should be at least 1200 x 1200 pixels. If your artwork contains very small text (less than 8pt), we recommend the resolution being closer to 500 ppl for best appearance and readability. Also, it's best to make very small text 100% black (and if it is a color file, also 50% cyan, magenta and yellow) so it is made of a solid coating of ink.

RGB vs CMYK

RGB refers to the primary colors of light -Red, Green and Blue —that are used in monitors, television screens, digital cameras and scanners. CMYK refers to the primary colors of ink, or pigment: Cyan, Magenta, Yellow, and Black. We print in CMYK so even if your file is RGB, or a Pantone color, it will automatically be converted to CMYK in our process.

Bleed

If you want your image or color to go to the edge of the printed product, please make sure that the image or color extends at least 1/8" beyond the cut edge. This is called 'bleed' and it's necessary for accurate results on printed materials.

Embedded details

If you have placed or imported images into your artwork file from another program, we will need those images included as separate files. Example: You have placed photo1.jpg into your Adobe Illustrator file. Please send photo1.jpg along with your Ai file when you submit your artwork for printing. When emailing photos or art, be sure to send them at actual size.

Outlining text

Because we may not have your fonts in our collection, please convert all fonts to outlines before submitting artwork files.

Here's how:

Adobe Illustrator & InDesign: Select the text box, go to the Type menu and choose Create Outlines

Photoshop: Select the text box, go to the Type menu and choose Convert to Shape

Custom shape cut lines / layers

Provide art as a PDF, TIF, JPG, or PNG.

If you want the image or color to go to the edge of the printed product, make sure the image or color extends at least 1/8" beyond the cut edge. This is called a 'bleed' and it's needed for accuracy on printed products.

To send an AI, INDD or PSD file:

STEP 1: Create the file

  • Outline all fonts
  • Include linked artwork or photos
  • Make a separate layer with bleed marks, dielines and other print information

STEP 2: Create your order

  • Click on 'PERSONALIZE' and choose 'blank image area'
  • Place your order
  • Email the file to info@evermine.com
  • Include your order number in the email

* There may be an additional charge and delay for artwork that is not print-ready; for example artwork without a dieline (on a separate layer) to indicate where the label should be cut.

REORDERS

How do I reorder an item from a previous order?

Reordering is fast and easy. At the bottom of every page, go to 'order information' and use the handy 'reorder' link: reorder

On this page you can quickly find previous orders using order numbers. Or, if you have an account, you can log in and scroll through your order history to locate items ordered.

Will my reordered items match the colors from previous orders?

The color will be very close. Although we calibrate our printers every day, there are still variations in color because of daily fluctuations in humidity and temperature as well as equipment changes such as ink levels, and timing of consumables. To be sure to receive a "perfect" match, please mail us a sample from your previous order and we will do our best to match it.

How do I change something on an item from a previous order?

Once you have added a reordered item to your cart, select the 'edit' button to make changes. If you need help, contact us at reorder@evermine.com or 1-855-383-7646

PROOFS

How accurate are your proofs for color and image quality?

We do our best to make the web site colors look as close as possible to the printed products; however, because colors look different from one monitor to another, and because the colors on a monitor are made of light, and the printed colors are made of opaque inks, it is very difficult to make them look exact. Generally, the colors you see on your computer should be fairly close to the colors of your printed items.

As for image quality, proofs don't display at high resolution because it slows web site speed too much to do so. If your proof looks slightly fuzzy but you know that your artwork is sharp, don't worry; your order will print just fine. To make sure, you are welcome to leave us a note under 'design request' when personalizing your order. A designer will then check your uploaded image for quality and let you know if there's a problem.

How do I get a proof before my order is printed?

Here are two easy ways to request a proof:

  1. You can use the 'design request' button (when personalizing an item) to leave us a note saying you would like to see a proof.
  2. If you have already entered a 'design request' for a stylling, color, or font change, this will trigger the "Send me a free proof" option on the shipping information page. You can then check the adjacent box to receive an emailed proof prior to printing.
How long will it take to see a proof?

You'll receive an emailed proof within two business days (M-F, excluding holidays) of your order submission. For example, if you place your order on Monday you will see your proof on Wednesday; if you place your order on Friday, you will receive your proof the next Monday or Tuesday.

What should I do when I recieve my electronic proofs?

Please study your proofs carefully for possible spelling or other typographical errors. If everything looks good, click "OK as is". Your order will go to print right away.

If you see something in the proofs that you would like to change and you do NOT need to see another proof, describe the change you need in the instructions box, then click "OK With Changes." A designer will make the updates you have described and send your order to print.

If you see something you would like to change and you DO want to see another proof after the changes have been made, describe the change you need in the instructions box, and click "Need New Proof." A designer will make your updates and send you a new proof for approval.

How long before I get an updated proof?

We do our best to respond quickly to your requested changes and get a new proof out right away. We make every effort to get you a revised proof within one business day.

Why does the proof look blurry?

To maintain fast website speed, your uploaded image previews in a lower resolution.

Be assured that your order will print with the same resolution it was prepared in, so if you know that your image is high resolution, the printed results will be sharp.

If I approve my proof can I make changes later?

Orders are sent to print right away once you approve your proof. If you catch something you need changed soon after proof approval, please call immediately and let us know; we may be able stop it before it prints.

I approved my proof, but I don't like the way my printed order looks. How do I fix this?

We want you to love your order! If you aren't happy with it, please contact us by phone at 1-855-383-7646, or by email at info@evermine.com.

I've placed my order for roll labels. Will proofing delay it?

Due to large quantities associated with roll labels, we send a proof before printing. Proof approval doesn't delay printing dramatically though.

Proofs are emailed as soon as your order is prepped and we send your labels to print right away (usually within an hour, M-F, 7-5) after you approve them. If you haven't approved your proofs within 24 hours, we will contact you to check in.

SHIPPING

How much is shipping?

For $39 + orders standard shipping is FREE. For details, go to the shipping page.

If you need your order faster, we have other shipping options available.

Why can't I get free shipping for bulky orders?

Our 'free shipping' option is only available on items that can be shipped in a flat envelope. The good news about shipping for bulky orders is that it is guaranteed to arrive fast. You'll get your order within 2 days after it leaves our building, as opposed to up to 7-10 business days with the 'free shipping' option.

How long will it take before my order is ready to ship?

Most orders are ready to ship within 2 business days of placing your order. Sometimes proofs or questions regarding your order can cause delays. If you haven't received a shipping confirmation by the end of the second day, feel free to reach out to us at 1-855-383-7646, or by email at info@evermine.com to see what might be causing a delay.

How long will it take my roll label order to ship?

Most roll label orders print and are ready to ship within 3-4 business days after proof approval. Unfortunately, we are not able to offer 'Rush' service on roll-label orders.

I notice that you're in Portland. I am too. Can I pick up my order at your facility?

Of course. We love to meet our local customers! Choose "will call" on the shipping information page when you are checking out. We will contact you when your order is ready. Our business hours are M-F, 7am-5pm.

DO YOU HAVE A DISCOUNT CLUB?

Yes, you can sign up on the business club page.

It's quick, easy, and you get these benefits:

  • Instant coupon for 20% when you subscribe
  • Save and view your cart on any computer
  • Faster and easier checkout
  • Track orders and see your past orders
  • Exclusive offers and discounts
Where can I see customer reviews of your company?

More than 11,000 customers have earned us a rating of 4.9. See what they have to say about Evermine service and the products they received. Visit our customer reviews page. These are verified customers who have completed at least one full order with us. They placed their reviews on Feefo, TrustPilot, or Google.

How and when can i contact you?

Our customer service hours are Monday-Friday: 7am-5pm (PST/PDT)

You can email, phone or mail:

info@evermine.com

toll free: 1-855-EVERMINE (1-855-383-7646)
fax: 503-295-2716

Evermine
45 NE Hancock Street
Portland, Oregon 97212